Advertiser Guide: working with a third-party partner

Introduction to online advertising and AdWords

AdWords is Google’s advertising product, which displays your ads to people looking for
products or services similar to those that you offer on Google or its partner sites.
Advertising with AdWords allows you to reach new customers at the precise moment they’re
searching for your type of products and services. You can choose to be charged for
clicks, impressions, or conversions, depending on the type of campaign you run.

Once your ads are running, we provide performance data so your third-party partner can
track what’s working and what’s not. AdWords is highly accountable, helping you
understand precisely the return on your advertising investment and allowing your
third-party partner to make adjustments to optimize for the best possible return.

In addition to Google search, you can also run ads on Google’s network of partner sites
(places where you may have seen the “Ads by Google” message) – including YouTube. On this
network, you can take advantage of other ad formats, such as image ads and video ads.

Google and third-party partners

We believe that AdWords can help your business succeed. However, you might not have the
time or resources to devote to building – and regularly maintaining – a successful
AdWords account. Or maybe you’d just like some help from an expert.

That’s where our third-party partners come in. There are many different types of third
parties out there, from the largest advertising agency and yellow page publisher to the
one-person web consultant. To help you select a third-party partner, we’ve developed our
Partner Programs. Third parties participating in these programs will display a badge on
their website and have taken and passed certification exams. Two badges that you’ll
probably see most often are AdWords Certified Partner and Premier SMB Partners. See the
badges and learn about our Partner Programs at www.google.com/adwords/partnerprograms.

To confirm that a company is certified within our Partner Programs, click the badge on
their website. If they’re certified, you’ll be taken to the company’s profile page on
Google.com.

How to work with a third-party partner

An AdWords third-party partner can save you and your business a lot of time and energy.
For best results, we encourage you to stay informed, involved, and up-to-speed on your ad
campaigns, and let your partner handle the time-consuming work.

Third-party partners will often charge a fee in addition to the cost of your advertising.
Remember, they’re providing a valuable service by managing your AdWords campaigns,
providing you with reporting, answering your questions, and optimizing your campaigns,
among many other things. We believe it’s important for you to understand the total cost
of your AdWords advertising, including any fees your third-party partner charges. Use
this amount to determine your return on investment (ROI).

Here are five quick tips for being a savvy customer:

1. Be selective When selecting a third-party partner to work with, look
for companies that display a Certified Partner or a Premier SMB Partners badge. You can
use Google Partner Search to verify that a company is certified, or to search for certified partners. As part of
your selection process, be sure that you understand and are comfortable with the length
of the contract you’re entering into with the partner. There are a few other criteria to
help you choose the right third-party partner for you:

  • Has this third-party partner worked with businesses in your area before?
  • What about businesses with similar budgets or target audiences?
  • What other services can they provide – alongside AdWords – to grow your business?

2. Pick one partner You may be tempted to divide your budget among
multiple third parties to see which one drives the best results. You’re welcome to do
this as long as you test them one at a time. Google doesn’t display more than one ad for
a business on a page of search results, so you’ll find it difficult to test multiple
third parties at once.

3. Educate yourself Understanding AdWords at an advanced level can take
time, but it doesn’t take much time to learn the basics. Review the "AdWords basics"
section below or visit the AdWords Help Center at adwords.google.com/support/aw to learn more.
Understanding AdWords will help you make more informed decisions with your third-party
partner.

4. Trust experience If you’re working with a company that’s managed
hundreds of AdWords accounts, then it’s likely that they’ve developed expertise with
AdWords. If they tell you that certain industries have historically higher
online-advertising costs or certain keywords might not work for your business, they’re
probably speaking from experience.

5. Evaluate your performance Unless you’re focused on branding, what
matters most about AdWords is the return on your advertising investment (i.e. the number
of new customers coming in the door). So take some time each month to measure what you’re
investing, and the results you’re receiving from that investment.

What to watch out for

We believe that it’s important for you to have a great experience with AdWords. If this
isn’t the case, please let us know.

Be sure to first work with your third-party partner to try to resolve any
issues before contacting us.

Many third parties have earned our trust by representing the best interests of their
advertisers. There are some third parties that are not acting in this way. Here are some
activities to watch out for and let us know about:

  • Not sharing the cost and performance of AdWords campaigns: You have a
    right to know, at a minimum, the number of clicks, impressions, and cost of your
    AdWords advertising.
  • Guaranteeing ad placement, either on a specific advertising channel or in a
    specific position:
    It’s not possible to guarantee a specific ad position on
    Google.com search results pages. AdWords ad position is determined by an auction and
    changes dynamically with every new search. Some third parties may only charge you if
    they achieve your desired ad placement, but those that guarantee a specific position
    (i.e. the top position every time a user searches for your keyword) are misrepresenting
    how AdWords works.
  • Claiming to be from Google: Ask this person for their name and to
    email you from their Google.com email address; if you’re still unsure, forward the
    email to the address above.
  • Harassing or bullying you into signing up: Only you can remove your
    business from the natural or organic search results on Google.com.
  • Deceptive pricing: The agency may not use the correct advertising
    budget as agreed with you -- make sure that you get an official copy of your agreement
    in writing.
  • Claiming AdWords will affect your organic or natural ranking: AdWords
    advertising has no impact on your organic or natural ranking in the search results; the
    two are completely separate.

AdWords basics

  • Keywords: The words or phrases you select – when users search for
    those words on Google, your ad may appear next to or above the search results.
  • Clicks: The number of times users clicked your ad. Impressions: The
    number of times your ad appeared.
  • Clickthrough Rate (CTR): The number of clicks divided by the number of
    impressions, shown as a percentage. A good CTR can improve your average position.
  • Average Position: The average position that an ad appears in when it's
    triggered. An average position of 1-8 generally means that the ad is appearing on the
    first page of search results.
  • Cost: The total amount you spend with AdWords.
  • Conversion: The action that your advertising results in, such as a
    phone call, lead, or sale. This is usually a good metric to use to measure the success
    of your advertising.

Disclaimer: While we may not respond personally to
your email, we will investigate your comments and, if necessary, take the appropriate
action. If you have a question about your AdWords account and need help, please visit the
Help Center at http://adwords.google.com/support/aw/.